A landlord with four units is ready to hand them over and calls three management companies. At the same moment a tenant is calling about a leaking dishwasher. Your team takes the tenant call, and the owner, worth years of management fees, leaves a voicemail somewhere else.
Property management has two audiences with opposite needs. Owners are rare and valuable. Tenant and prospect enquiries are constant. The companies that grow keep the second from crowding out the first.