A hailstorm passes on Tuesday night. By Wednesday morning every homeowner on the street is searching for a roofer, and out-of-town crews are already knocking on doors. The local company that answers, books an inspection for a specific time and shows up is the one that gets the claim work.
Outside storm season the pattern reverses. Replacement is a considered purchase: homeowners collect three estimates and go quiet for two weeks. The roofer who follows up politely is often the one who gets the call back.